Terms & Conditions

A-STAR · Last updated: 10 October 2026

These Terms & Conditions ("Terms") govern your use of the A-STAR mobile application and website (together, "the Service"). A-STAR is an on-demand marketplace that connects customers with local handymen and service professionals. By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Who may use A-STAR

• You must be at least 18 years old to create an account.
• You must provide accurate information and keep it up to date.
• You are responsible for activity that happens under your account.
• One person may not maintain multiple accounts to evade ratings or suspension.

2. What A-STAR is — and is not

A-STAR is a marketplace and introduction platform. We help customers find professionals and give both sides the tools to communicate, agree work and record the outcome.

3. Verification of professionals

• Professionals submit identification and supporting documents, which our team reviews manually before approving a listing.
• A "Verified" badge means we have reviewed the documents submitted to us. It is not a guarantee of workmanship, licensing, insurance, or suitability for a particular job.
• Customers remain responsible for satisfying themselves that a professional is appropriate for the work before engaging them.
• We may suspend or remove any professional at our discretion, including for poor ratings, misconduct, or false information.

4. Bookings, pricing and payment

• Prices are agreed directly between the customer and the professional, in advance, through in-app chat or call.
• Where pricing is shown as "Negotiable", no fixed rate applies until both parties agree one.
• Unless stated otherwise in the app at the time of booking, payment is settled directly between the customer and the professional.
• A-STAR is not a party to that payment and does not hold funds on behalf of either side.

5. Cancellations and no-shows

• Either party may cancel a job before work begins. Please cancel as early as possible out of courtesy to the other party.
• Repeated cancellations or failure to attend an agreed job may lead to restriction or removal from the platform.

6. Conduct on the platform

You agree not to:

• Harass, threaten, defraud or discriminate against any other user.
• Post false, misleading or defamatory reviews, or manipulate ratings.
• Use the Service for unlawful purposes, or to arrange unlawful work.
• Attempt to disrupt, reverse engineer, or gain unauthorised access to the Service.
• Impersonate another person or misrepresent your skills, identity or qualifications.

7. Ratings and reviews

Customers may rate and review a professional after a job is marked complete. Reviews are displayed publicly on the professional's profile. You are responsible for the content you post, and it must be honest and based on genuine experience. We may remove content that breaches these Terms.

8. Communications in the app

The Service includes in-app messaging, voice notes and voice calls so that customers and professionals can agree work. Do not use these features to send unlawful, abusive or unsolicited commercial content. Communications may be reviewed where necessary to investigate a report or comply with the law.

9. Liability and disclaimer

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law:

• A-STAR is not liable for the quality, safety, timeliness, legality or outcome of any work performed by a professional.
• A-STAR is not liable for loss, damage, injury or cost arising from any dealing between a customer and a professional.
• A-STAR does not guarantee that the Service will be uninterrupted or error-free.
• Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Suspension and termination

We may suspend or terminate an account that breaches these Terms, creates risk to other users, or is used fraudulently. You may stop using the Service at any time and may delete your account from within the app, which removes your profile and associated personal data as described in our Privacy Policy.

11. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when they last changed. Continuing to use the Service after a change means you accept the revised Terms.

12. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria shall have jurisdiction over any dispute arising from them.

13. Contact us

Questions about these Terms? Email support@kloud45.tech.

See also our Privacy Policy.